Feedback Survey

We welcome your feedback and your answers will be kept confidential. Please take a few minutes to fill out this survey on the timeliness and quality of the service you receive from our practice. Thank you for your participation.

If you are human, leave this field blank.

General patient information

How would you rate our concern for you and your pet’s privacy?

Outstanding

Good

Adequate

Needs improvement

Poor

N/A

How often have you visited our practice within the past year?

First visit

2-5 visits

More than 6

Scheduling Your Appointment

Did you schedule an appointment by phone or did you drop in?

Scheduled by phone

Scheduled online

Drop in

If you scheduled an appointment, did you have to wait longer than expected?

Yes

How easy was it to make an appointment by telephone?

Very easy

Easy

Difficult

Very difficult

N/A

How easy was it to make an appointment online?

Very easy

Easy

Difficult

Very difficult

N/A

Was the person who scheduled your appointment courteous and helpful?

Very courteous

Courteous

Indifferent

Rude

N/A

Day of your appointment

How would you rate the courtesy of the staff at the reception desk?

Very courteous

Courteous

Indifferent

Rude

N/A

How long did you wait in the reception area beyond your scheduled appointment time?

0-5 minutes

5-20 minutes

20-40 minutes

More then 40 minutes

How long did you wait in the exam room before the veterinarian appeared?

0-5 minutes

5-20 minutes

20-40 minutes

More then 40 minutes

The medical support staff

Did the support staff member clearly identify themselves & their qualifications?

Yes

How would you rate the competence of the technician/assistant who helped you?

Outstanding

Good

Adequate

Needs improvement

Poor

N/A

How would you characterize the concern that the technician/assistant showed?

Outstanding

Good

Adequate

Needs improvement

Poor

N/A

Did the technician/assistant respond to your requests within a reasonable period?

Yes

How would you rate the professionalism and competence of the technician/assistant?

Outstanding

Good

Adequate

Needs improvement

Poor

N/A

The Doctor

Were you able to see the veterinarian of your choice?

Yes

Did you feel that your veterinarian spent an adequate amount of time with you?

Yes

What would describe the demeanor of your veterinarian?

Attentive concerned

Distracted

Rushed inconsiderate

How would you rate the competence of your veterinarian?

Outstanding

Good

Adequate

Needs improvement

Poor

N/A

Did you feel that your veterinarian’s examination was thorough?

Yes

How do you feel about the clarity of the veterinarian’s explanation of your pet’s condition & treatment options?

Outstanding

Good

Adequate

Needs improvement

Poor

N/A

How well did your veterinarian include you in healthcare decisions?

Outstanding

Good

Adequate

Needs improvement

Poor

N/A

Were your questions answered to your satisfaction?

Yes

Would you recommend this facility and its staff to your family and friends?

Yes

Additional feedback

Please list any areas in which our service could be improved

Please share any additional comments

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Providing all of your veterinary needs in Birmingham, AL and surrounding areas

Riverview Animal Clinic
4640 Hwy. 280
Birmingham, AL 35242
205-991-9580

Open and caring, 7 days a week
Mon. - Fri.: 7am - 6pm
Sat.: 7am - 5pm
Sun.: 1pm - 6pm